We’ve gathered some of the most frequently asked questions right here, making it easier for you to find answers to anything you may be unsure about.
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FAQ
ABOUT MAKE NORDIC
At MAKE nordic, you get architect-designed furniture where aesthetics, comfort and functionality are considered together from the very first sketch. The furniture is handcrafted in Denmark and Europe using carefully selected and certified materials – with a focus on high quality, skilled craftsmanship and a long lifespan.
You can choose from different sizes, colours and materials, so your furniture fits your home and your everyday life. If you need help, we are ready to assist you with personal service and interior design advice before, during and after your purchase.
The MAKE nordic collection is sold at a fixed and fair price all year round. No artificially inflated prices or changing discounts – just thoughtful design, documented quality at an honest price.
ORDERING
We are an online retailer, which means you can order all of our furniture directly here on our website. You can also place an order when visiting one of our showrooms, or by email when you are in contact with our customer service team.
Yes, of course. You can experience a selection of the MAKE nordic collection in our stores in Denmark and Norway.
The selection of models, colours and materials may vary from store to store. If you would like to see a specific model or variant, we therefore recommend that you contact the store before your visit.
The MAKE nordic collection is sold at a fixed and fair price all year round. Therefore, we do not have traditional sales, campaigns or large discounts.
Instead, you get high-quality furniture at an honest price that does not depend on when you buy.
From time to time, our stores replace their display models. Here, you may be lucky enough to find a piece of furniture at a special price. Ask your nearest store what they have for sale, or see our current display models.
Dreaming of a specific colour? We’re happy to help.
If the desired fabric type is already available on the product, you can select the fabric in one of the displayed colours and enter the desired colour code as a note on the payment page. For example: “Kvadrat Hallingdal Grey 130”.
If the fabric type is not available as an option on the product, please contact us at info@makenordic.com before placing your order. We’ll look into the possibilities and help you further.
Contact us as soon as possible if you wish to change the colour, material, size or other details of your order.
If production has not yet started, we will do our best to help. If the furniture has already gone into production, it may be too late to make changes, as it is manufactured especially for you.
MATERIALS AND ADVICE
Yes – and you don’t need to have made up your mind beforehand.
You can order free fabric samples, visit one of our stores or contact us directly. We’re happy to help you compare colours, textures, durability and practical properties, so you can find the material that suits both your home and your everyday life.
Yes, of course. Colours and textures can look different on a screen, which is why we’re happy to send you free fabric samples, so you can see and feel the materials in your own home.
The fabric samples themselves are free, but you will need to pay the shipping cost.
Choose your favourites from our fabric samples and order them directly here on our website.
We often recommend wool if you’re looking for a beautiful and durable textile with a long lifespan. Wool is naturally dirt-resistant, breathable and elastic, which helps the fabric retain its shape and look great for many years.
Hallingdal by Kvadrat is, for example, a well-tested wool textile from one of Denmark’s leading textile companies.
Regardless of which textile you choose, you can extend its lifespan with regular vacuuming and proper care.
As a general rule, we do not recommend that pets spend time on the furniture. However, we also know that our four-legged family members don’t always follow that rule.
If you have a dog or cat, a tightly woven, flat-weave and preferably surface-treated textile is often the most practical choice. This reduces the risk of claws getting caught in the fabric and causing loose threads or holes.
For example, take a look at the Nordic Velvet and Cosmo textiles. You are also always welcome to contact us if you need help choosing the right material.
PAYMENT
Unfortunately, no. Payment can only be made by credit or debit card.
If you order a piece of furniture that is made especially for you, you pay when you place your order.
If you purchase an in-stock item, payment is charged when the item is ready for dispatch.
DELIVERY
The estimated delivery time is always stated on the product page and depends on the furniture and materials you choose.
Smaller furniture is often in stock and can usually be delivered within a few days. If you configure a sofa or choose a special variant of a larger piece of furniture, we manufacture it especially for you. In this case, the delivery time is typically around 8-10 weeks.
As soon as your furniture is ready, our delivery partner will contact you to arrange delivery. HERE
The delivery cost is calculated automatically at checkout based on your address and the furniture in your order. You can therefore always see the total shipping cost before completing your purchase.
Large furniture requires special handling and transportation. We work with experienced freight companies to ensure that your furniture is handled carefully and arrives safely. You can often add an in-home delivery service when placing your order.
When your furniture is ready for delivery, you will be contacted by SMS, email or phone.
For delivery of larger furniture, our external freight company will normally contact you 1–2 days before delivery with information about the delivery date and time slot. If the time does not suit you, you can change the delivery date or choose another available time slot.
Not necessarily. If, for example, you order a sofa that is made especially for you together with a coffee table that is already in stock, the furniture may be shipped and delivered separately.
Larger furniture such as sofas is typically delivered by freight carrier, while smaller in-stock items may be shipped with GLS. Often, the item with the longest delivery time determines when your complete order will be delivered.
Please feel free to contact us if you have any special delivery requests.
Yes. If you already know when placing your order that you would like delivery at a later date, you can add your preferred delivery week as a note to your order.
After placing your order, delivery can generally be postponed for up to two weeks at no additional cost. Contact us before delivery, or contact the freight company when you receive notification of the delivery.
If you wish to postpone delivery for more than two weeks, storage fees may apply. You will of course be informed of the amount when you change the delivery date.
Contact us as soon as you notice that a part or package is missing.
Send your order number by email, along with photos of the packages you received and a brief description of what is missing. We’ll investigate the matter and make sure you receive the right assistance as quickly as possible.
CARE AND MAINTENANCE
Most of our furniture is easy to assemble, and we’ve gathered all the assembly guides in one place.
If you’re still unsure, you’re always welcome to contact us. We’ll be happy to help you further.
Accidents happen. The most important thing is to act quickly and treat the stain correctly.
Remove as much of the spilled substance as possible without rubbing it further into the fabric. Then follow our guide for cleaning the specific textile. With a little patience, most stains can fortunately be removed.
See our stain removal guide here
If the stain is difficult to remove or you are unsure how to treat it, we recommend contacting a professional upholstery cleaner.
RETURNS AND COMPLAINTS
For online purchases, you generally have a 14-day right of withdrawal from the day you receive the item. Contact us and fill out the return form online if you wish to return your purchase.
The item must be returned in the same condition as when you received it. You are welcome to inspect it as you would in a store, but any reduction in value resulting from further use may be deducted from the amount you receive back.
Please note that returns cannot be dropped off at our stores. They must be shipped or delivered to our warehouse in Esbjerg. You are responsible for the return costs.
Furniture made according to your individual choices or specifications may be exempt from the right of withdrawal. Please see the applicable terms and conditions for your order.
We’re of course sorry to hear that, and we’ll do our best to resolve the issue quickly and easily.
Take clear photos of the damage, the packaging and the labels on the package. Then fill out our complaints form and attach the photos along with your order number and a brief description of the issue.
Once we have received the information, we’ll review the case and get back to you with the best solution.

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10-year warranty
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